Terms & Conditions

By hiring and utilizing our services, you agree that you have read, understand, and agree to the terms listed. The client agrees to be the party responsible for full payment, communication, upholding this agreement and satisfaction guarantee procedures. Third party involvement is not recognized by Paragon Cleaning, LLC.

We may revise these terms or policies from time to time in an effort to better your experience with our company. The revised version will be effective at the time of posting, unless otherwise noted. If our changes impact your scheduled cleaning services, we will provide notice of such changes to the email address you have on file. Continuing to use our services after any changes will be documented as agreement with said terms.

A card on file is required to reserve an appointment with Paragon Cleaning. The client assumes responsibility for ensuring the card on file is up to date and received prior to the appointment. Appointments are not guaranteed until an active card is on file. Returned payments are subject to a $35 fee and a late fee if applicable.

Deposit: A 50% non-refundable deposit is required to reserve an appointment for a Top To Bottom, Move Out/In, General Cleaning, or any One Time Cleaning and will be charged to the card on file. The deposit will be deducted from the cost of services provided on the scheduled date. We require 2 business days notice to reschedule your appointment and transfer your deposit. Rescheduling cleanings cannot be guaranteed and are subject to availability.

Due Date: Payment is due on the date of the scheduled service. A 10% late fee is applied to all overdue invoices. Late payment charges do not include charges imposed upon acceleration of the entire debt or costs of collection and attor fees as otherwise permitted by law. Past Due invoices are forwarded to the attorney for collection and/or legal action on the 7th day past due.

Business hours/service times: Paragon Cleaning operates between the hours of 8:30am-4:30pm Monday-Friday. Exact times of service are subject to change. Due to unforeseen circumstances an exact time is not guaranteed. All communications received outside of normal business hours will be considered received at time of opening the next business day.

Paragon Cleaning is closed for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Eve, and Christmas. Should your cleaning fall on any of these holidays, we will reschedule your cleaning. Paragon Cleaning does not cancel a cleaning due to holidays, however a client may choose to cancel, and fees mentioned in these terms may apply.

Late Notice Cancellation/Reschedule: Cancellations or rescheduling are subject to a 50% fee if a notice greater than 2 business days is not provided. This fee will be deducted from the clients deposit or charged to the card on file. While we strive to accommodate your request, availability can not be guaranteed for rescheduling.

Skipped Cleaning: If a client chooses to skip a scheduled cleaning appointment, a Skipped Cleaning fee of $25 will be applied for each additional week that transpires between the skipped cleaning appointment date and the following cleaning appointment date. This fee will be incorporated into the subsequent serviced invoice. (Example: A weekly client calls in advance to skip an appointment, an additional fee of $25 will be applied to the next cleaning to accommodate a biweekly visit).

To avoid incurring the Skipped Cleaning fee, clients have the option to reschedule their cleaning with a notice of more than 2 business days of the scheduled cleaning, instead of skipping. The client will resume their regular cleaning schedule following the rescheduled session. Rescheduling is subject to availability and not guaranteed.

No Notice Cancellation/Lock Out: A fee of 100% will apply for any last minute or same day cancellations. This fee is to cover the loss of wages for our cleaning technicians, travel expenses and the time reserved for your cleaning on the schedule. If the property is inaccessible upon our arrival, it will be deemed a No Notice Cancellation 15 minutes after we reach your location and have attempted to establish contact. All communications received outside of normal business hours will be considered received at time of opening the next business day.

All appointment changes must be scheduled by calling Paragon Cleaning directly at 757-768-1888 during business hours. Any other communication methods, including email and text messages, may not receive an immediate response. The client is able to edit their notification settings through the Client Portal. Paragon Cleaning will make every effort to send automated text or email reminders for appointments, but these reminders are not guaranteed. Paragon Cleaning reserves the right to record phone calls for quality assurance and training purposes.​

Please refer to the Top To Bottom Deep Clean, Vacant Move Out/In Cleaning or Residential Cleaning checklist for your scheduled cleaning at www.paragoncleaningllc.com If you have any questions or wish to include any areas not listed, please contact the office prior to your scheduled cleaning appointment. Special requests may require price adjustments.

Pricing: Pricing and/or Labor Hours are based on the accurate assessment of the condition of the home. If we find discrepancies with the description of the home provided or that the home requires more cleaning than agreed upon due to construction, events, changes within the home, overdue air filters, or any other unforeseen conditions, we may call the client for approval of the additional time required. If unable to contact client and client did not pre-approve additional time, Paragon will complete cleaning within the approved timeframe and the quality will be compromised.

Distractions: If Paragon Cleaning’s technicians are subject to distractions that affect their ability to work, we reserve the right to request additional time for the cleaning. Distractions include pets, third party, unexpected activity, or contractors interfering with the technicians’ duties. We will do our best to work around the distractions, but frequent interruptions in our routine may prevent us from completing the cleaning in the time allotted. Additional time may be available for purchase or we may adjust our scope of work.

Labor Hours: Our time starts upon arrival to the home and ends after all necessary tasks pertaining to the scheduled cleaning are completed. This may include waiting for entry to the home, taking out the trash, cleaning equipment, loading supplies and/or a walkthrough/checklist being completed. Labor hours are itemized by the total hours of each employee present for your scheduled cleaning.

Scope of work: Paragon’s Cleaning technicians are instructed to follow the requirements for the cleaning they are conducting with detailed work orders; they are not authorized to make adjustments or changes without approval from the office. If you would like additional services performed, please call our office or use the client portal prior to your scheduled cleaning. Add On services may require additional fees.

Our 100% Guarantee: If you are not satisfied for any reason, call our office within 24 hours for a reclean of the unsatisfactory areas. The Client will be assumed to have accepted the services unconditionally unless a claim that the service(s) are defective is made within 24 hours from the date of delivery. We appreciate the opportunity to correct any issues in a timely manner. If a re-clean of unsatisfactory areas is declined it will be documented as a complaint that has been resolved.

Photos: Paragon’s staff is not authorized to take photos or any media in a clients home without authorization from management. In order to deliver the best service possible we may ask our cleaning technicians for non-personal before and after photos, any accidents, or any specific areas to accompany your work order. These will be stored in your job file for reference to maintain integrity of the work being completed.

  • Paragon Cleaning, LLC has the right to refuse service due to unsafe conditions and declare this a No Notice Cancellation and fees mentioned in these terms may apply.
  • In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that is not physically comfortable for labor. Recommended temperatures between 65-75 degrees.
  • Paragon Cleaning technicians are unable to climb on ladders higher than the two-step ladder they are issued to perform their work. Cleaning Technicians are not permitted to use step ladders provided by the client.
  • The Client assumes responsibility to ensure utilities are in working order at the property on the scheduled date. If the property does not have electricity or running water, Paragon Cleaning, LLC reserves the right to decline service and declare the job a No Notice Cancellation.
  • Insect/Rodent infestation: Paragon Cleaning has the right to decline service if the home has visible infestation and may require professional pest services prior to cleaning. Paragon Cleaning, LLC reserves the right to decline service and declare the job a No Notice Cancellation due to an active infestation.


By agreeing to our services, you acknowledge that if an active infestation is present in your property at the time of our service, you assume full responsibility for any resulting damages or liabilities. In such cases, we reserve the right to pursue legal action to recover damages incurred by our company due to the infestation. It is your responsibility to ensure that your property is free from any active infestations prior to our service. We recommend seeking professional pest control assistance if you suspect or are aware of an active infestation.


  • Pets: The client is responsible for securely restraining all animals on the premises that could potentially endanger Paragon’s staff or are at a significant risk of escaping. In the event of failure to secure such pets, Paragon reserves the right to take immediate legal action if injuries occur as a result. While we cherish your beloved pets, our utmost priority is the safety of our staff and your animals. We will make reasonable efforts to ensure the well-being of your pets during our service. However, any unpredictable behavior exhibited by pets is beyond our control. The client holds full responsibility for informing us of any potential risks posed by their pets before our staff enters the premises. This includes any history of aggression, illness, or other relevant information.
  • Paragon Cleaning will not accept liability for damages directly or indirectly caused by non-standard company cleaning products, tools and/or equipment requested to be used by the Client. Paragon is not liable for any damage caused from using a client’s vacuum cleaner upon the client’s request. Should the client request their vacuum cleaner as their preference for floor cleaning, the quality of the floor cleaning will not be guaranteed. Paragon’s staff is not responsible nor trained to perform any repair or maintenance to the client’s vacuum.
  • Paragon Cleaning will not be liable for items broken or damages due to wear-and-tear, nor damage caused by fixtures that are not properly secured. If we damage anything during the service being provided, we will notify the customer immediately. In the event we are at fault for an item damaged or broken, we reserve the option to repair or replace the item.
  • Paragon Cleaning may use their discretion to deem an area/item unserviceable due to liability in an effort to safely care for your home and your belongings.
  • To protect the privacy and safety of our clients and our staff, exchanging phone numbers, email addresses, social media accounts, peer-to-peer payment systems, or any other means of communication are not permitted. All forms of communication are to go through the office directly
  • Vacant Cleanings: The property should be completely vacant unless previously agreed upon. Paragon Cleaning may skip any areas that are occupied. It is expected that all closets and cabinets will be empty. At no point will our technicians remove and replace personal items unless previously agreed upon.

Our Staff DOES NOT:

  • Clean or remove blood or any bodily fluids, fire or water damage, or mold. We are not trained in these areas nor are we equipped
  • Clean the interior of curio cabinets
  • Provide any pet or children-related services, nor empty diaper pails.
  • Clean/Shampoo carpet
  • Clean Chandeliers
  • Provide fabric/furniture stain removal
  • Wash walls
  • Service outdoor areas
  • Clean areas above the reach of our step ladder, except with our extendable duster
  • Clean Animal waste or litter
  • Move or lift items over 20lbs
  • Hand-scrub or steam clean floors
  • Disassemble light fixtures
  • Disassemble seals on shower doors, ovens or refrigerators
  • Disassemble any furniture to clean it
  • Disassemble any appliance (besides oven racks and fridge shelves)
  • Lift or move large or fragile items
  • Work in homes where the self clean feature is engaged on an oven

Paragon Cleaning, LLC makes a significant investment in recruiting, certifying, and training only the most qualified cleaning technicians. During the term of this agreement and for a period of 1 year following its termination, the client agrees neither to solicit, directly or indirectly, nor hire any current or former Paragon Cleaning, LLC employee, without the expressed written consent of Paragon Cleaning, LLC and compensation of $3,000 for a referral fee to Paragon Cleaning, LLC for its loss. Once the referral fee is paid, Paragon Cleaning will no longer be responsible for managing the Cleaning Technician, including, but not limited to liability protection, information security, scheduling, government taxes, quality of services, and any other act pertaining to the daily work duties of the former employee. In the event of a breach of this agreement, the client agrees to pay Paragon Cleaning, LLC the aforementioned referral fee within 14 days of hiring or soliciting a current or former Paragon Cleaning, LLC employee. Failure to pay the referral fee within the specified time frame will entitle Paragon Cleaning, LLC to seek legal remedies, including but not limited to monetary damages and injunctive relief.